Contact Us

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152-160 City Road
London, England, EC1V 2DW
United Kingdom

+44 20 8434 7289

Charlotte Natasha is a luxury brand from London England that creates handmade Swarovski items. From one of a kind art, home accessories, cashmere, evening wear. even dog accessories. I can even customise anything from home accessories like mirrors through to dresses. I hope you like my creations. If you have any questions or would like a bespoke item made please contact me.

Terms & Conditions

Charlotte Natasha - TERMS & CONDITIONS

The following Terms and Conditions apply to all transactions on the Charlotte Natasha website.

Pricing & Availability

All product prices are in £ sterling and are exclusive of delivery. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity

We guarantee that all advertised products are 100% genuine.

Images

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. If you are unsure about anything you see on the site, please contact one of the

The following Terms and Conditions apply to all transactions on the Charlotte Natasha website.

Pricing & Availability

All product prices are in £ sterling and are exclusive of delivery. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s).

Authenticity

We guarantee that all advertised products are 100% genuine.

Images

Product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colours of products may also appear different to those shown on the site. If you are unsure about anything you see on the site, please contact one of the Charlotte Natasha team.

Delivery

Charlotte Natasha delivers worldwide. All orders request a signature on delivery.

Returns & Order Cancellation

For details on returns and order cancellation please visit our Returns Policy page.

Cancellation of Orders

All of our designs are made to order and despatched within 5 Days of receipt, therefore if you would like to change your order, we need notification by email within 12 hours of placing the order. We cannot accept any returned products unless the item is faulty. Please see full details on our returns and refund process on our Returns Policy page.

In the event of a faulty item being returned, it must be unused and in the same condition as when originally despatched from Charlotte Natasha.

You must contact us by email to confirm which items are being returned. You will be requested to return the goods by Royal Mail signed for delivery (we recommend you get Proof of Posting) and if we agree the item is faulty, your postage costs will be reimbursed and a new item made and despatched at no extra charge. If a refund is required, this will be made to the account from which payment was made within 7 days of receipt of the item. Any free gifts associated with an item must be returned at the same time. Please return them to the address provided, along with a note of your details and the reason for return.

These conditions do not affect your statutory rights.

Order Confirmation

You will be sent an e-mail confirming receipt of your order with Charlotte Natasha. We reserve the right to refuse an order. All orders are accepted subject to our Terms and Conditions.

Security & Data Privacy

We take all reasonable care to keep the details of your order and payment secure. However, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from Charlotte Natasha.

 

As a statement these Terms and Conditions do not affect your statutory rights as a consumer.